FAQs

About the products

Where are Pululi products made?

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Our products are handmade and embroidered by artisan women in Peru, making them both unique and functional. Embroidery lies deep within our culture, dating back centuries and our fabrics, colours and motifs are all a timeless expression of our magical country.

Could there be a difference in colour or design between the product photograph on the website and the actual product?

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Every garment we sell has been uniquely handmade by artisan women, therefore our photos will generally differ from the products purchased since every piece has unique embroideries. However, the design, colour palette and essence remain. If you have a doubt about the colour of a product, please do not hesitate to contact us at hello@pululi.co.

Size and fit

How are Pululi sizes and fit?

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Our sizing and fit match the industry standard. You can take a look at our size chart, but in case you have any questions please do not hesitate to send us a message to hello@pululi.co.

Wash and care

What materials are used for Pululi’s products and what are the best methods of wash and care?

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Every piece comes with its own care and wash instructions in order to maintain the garment in perfect condition:

- 100% Baby Alpaca: Gently wash in warm water with mild soap or shampoo and rinse in warm water. Do not wring or twist instead gently press excess water from the garment. Lay the garment on a flat surface to dry.

- 100% Acrylic wool: Hand wash or machine wash at cold on a delicate cycle with low spinning. Do not tumble dry and instead lay flat to dry. Put the item inside out in the washing machine to protect it.

Shipping

Where does Pululi ship?

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We ship worldwide, but everything is shipped from the UK. To learn more about shipping costs and estimated delivery times please visit this link.

Returns

Do you accept returns?

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Yes. Please visit our returns policy in this link.

Payment

What payment methods do you accept?

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We accept all major credit cards and PayPal.

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